EXCHANGE & STORE CREDIT
We hope you love your purchase, but we understand that some things just don't work out as planned. If you are not completely satisfied with an item, you may return it to us for exchange or a store credit less any shipping charges. In-store returns must be delivered to us within 7 days of the date you received the item(s), Pre-sale orders must be amended within 7 days of the date of purchase for store credit or exchange only. Online returns must be delivered to us within 10 days of the date you received the item(s). [Example: If you received your order on the 1st of the month, it would need to be delivered back on our end by the 10th.] All items marked "SALE" and/or "DISCOUNTED" items are final sale.
Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging with tags attaches and in the condition they were received or may not be eligible for an exchange or store credit. We cannot be held responsible for items damaged or lost in shipment or return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a credit without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.
For all exchange or store credit inquires email firstname.lastname@example.org to request an authorization. Please include the order number and item(s) you wish to return.